COVID-19 CUSTOMER CARE & SAFETY 
With the reopening of our stores, we entered a new phase - THE RESET. Below are some of the new and important changes that we have introduced in order to keep our stores safe for both our customers and staff. These procedures have been implemented company wide for everyone's health and safety. 

 

What have we implemented: 

  • We have implemented a 'daily check-in' with our staff members to make sure they are feeling safe and healthy, emotionally and physically before starting work.  
  • We deep clean and sanitize our stores twice daily and continuously after any commonly used surfaces are touched. 
  • We have changed the layout of our stores to encourage 'safe-distancing' of 6 feet apart. Face masks or face shields for protection will be suggested when this is not possible.  
  • Plexiglass protective barriers have been installed at check out stations for your safety and will be cleaned daily.  
  • We limit the number of people allowed in our stores to help with crowd control. 
  • Locations have a greeter to monitor the traffic flow and ensure our customers are feeling healthy.   
  • Changing rooms are cleaned and sanitized after each use.  
  • Garments that have been tried on will be 'safe steamed' and returns put in quarantine for 72 hrs before returning to the sales floor.  
  • All extra-stock will be kept in original packaging/protective covers or tissue. 
  • We have implemented a new 14 day full refund policy on regular AND sale priced items

We offer Curbside Pick Up for online orders. Click here to learn more

We are committed to prioritizing everyone's health and well-being at Andrews and look forward to seeing you in-store.

Thank you!

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