Frequently Asked Questions

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at Andrews Co without creating an account.

However, register with us and you'll be able to enjoy the following benefits:

    • Track your orders and review past purchases
    • Request a return or exchange directly from your account
    • Add sold out items and products you love to your Wish List
    • Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook
    • Save your address and card details so you can shop even quicker next time.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Making a return or exchange is easy. You have 28 days to decide whether to keep your items and we will collect from your home, work or alternative address for free. Simply request a returns merchandise authorization (RMA)number from your Andrews account and then book a collection to send your item(s) back to us.

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through Andrews. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that it can take up to 10 business days for the refund to appear in your account.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.