The Andrews Store Manager performs an essential role by owning the growth of their store. The ideal candidate will lead the team to achieve the store sales target, meet marketing needs, and optimal levels of customer service. The Store Manager is a confident salesperson that can manage daily operations such as inventory tracking and the ability to provide strategic support to Andrew’s journey through integrating essential transformations in the store.

The candidate should possess strong leadership skills, robust experience in luxury womenswear retail, and be able to assign duties to relevant employees in order to maintain the function of the store.

Areas of Responsibility

Sales and Service

• Serve and develop personal and store portfolio of high-net-worth customers

• In collaboration with management, take ownership of planning, setting, and achieving store, personal, and store-staff sales targets

• Liaise with cross-functional team to organize sales promotions and in-store events

• Track and provide management performance reporting, insights and recommendations for store

• Deal with queries, complaints, and feedback from customers and provide required reporting to Back Office to improve customer service processes

• Provide appropriate return authorizations and execute pricing decisions of up to 10% off the normal net price

Business Management

• Maintain awareness of current market trends, competitive benchmarking, and customer feedback to provide relevant input to buying and management team.

• Maintain and control budgets and costs

• Develop and provide regular Key Performance Indicator reports for Sales, Service, Business, and People

• Oversee and maintain store appearance and environment

• Supporting business strategic journey by integrating essential changes to store process, staff, and environment.

People Management

• Administer employee lifecycle for store staff: associates, stylists, assistant managers, store support team, and seamstresses/tailors, from recruitment, onboarding to offboarding

• Coach, performance manage, and talent develop the in-store team on clienteling, sales techniques, and best practices to achieve store key performance indicator targets

• Manage weekly scheduling for team, ensuring there is sufficient cover to provide optimal customer service

• Conduct monthly team meetings to ensure the team is on track with targeted performance

• Take ownership of performance and talent development plans for team members, undertaking regular reviews to determine progress and recommended actions

Competencies, Technical Skills, and Knowledge:

• Highly experienced store manager (3-5 years) from a luxury womenswear retail environment

• Demonstrable talent development, performance management, and management skills

• Financial planning and budgeting experience

• Strong Customer service, retail store operations, and inventory management experience

• Strong detail orientated, structured problem solving, organization and communication skills

• Event Management skills and experience

• Clienteling and luxury sales techniques and skills

• Digital literacy, particularly with Microsoft: Word, PowerPoint, Excel, and SharePoint

• Experience with competency, key performance indicator and dashboard reporting

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