Presale

When an item is only available for presale, it means that we are allowing our clients to purchase the item before we have received the merchandise. It is very exclusive and allows you to purchase the piece before it hits the store!

For presale items, you should allow 4-5 weeks before receiving your order. Once we receive the merchandise, we will send your order to you. Fabulous fashion is always worth the wait!

Yes, you can absolutely purchase presale items with regular items in the same order.

Regular items and presale items will be shipped separately.

For regular items, we allow 1-2 business days for processing and then 1-3 business days for shipping within Ontario, 2-7 business days within other Canadian provinces and the US. Your presale items will ship to you once the merchandise arrives. You should allow for 4-5 weeks before receiving your presale items.

Orders that include any presale items are only able to be shipped. Unfortunately, these orders are not eligible for in-store pick up.

Our Virtual Stylist will reach out to you once you have placed your order for a presale item. She will confirm with you that the wait will be 4-5 weeks before you receive your order.

Yes, you have to pay for a presale item upon ordering. This is the only way we can reserve the item for you.

At this time, presale items are only available to purchase through our online store.

Yes, should you decide to cancel your order for a presale item, we can absolutely do that for you. We simply ask that you send your request in an email to info@andrewsco.com.

Yes, you can return a pre-sale item. You will have 14 days from date of delivery for a full refund.

Yes, you can return a presale item in store. Be sure to have your confirmation email, ID and original form of payment handy.